Cancellation and Refund Policy
Group class:
- You have until 8 business days prior to the start date of your class to make any cancellations.
- After that, refunds cannot be offered under any circumstance (unless the cancellation is made by Fluent City).
Private lessons:
- Refunds can only be requested before the first lesson has been scheduled. Once a student has been introduced to their instructor and their first lesson is confirmed, a refund can no longer be processed.
In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.
Transfers (level transfers)
If you’re in an incorrect level placement for a language class, we’ll make sure to get you into the right one!
Email us at [email protected] before the second class of your course and we'll transfer you to the appropriate level.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
